Payment and Invoices

Payment and Invoices

 

When is payment due?

Payment is due on the 20th of the month

What happens if my payment is late?

If you think you will be paying late, please contact us before the due date.

Accounts with outstanding amounts will be suspended until the late amount is paid.

An invoice is missing

Email us quoting your account number and which months/amounts you are missing.

I am not receiving emails

Check with HotAir that we have your correct email address.

Confirm the emails are not going into your spam folder. If you are using Gmail you will need to mark our emails as not spam using Gmail’s web interface.

How do I change where invoices are emailed?

Send us an email quoting your account number and  email address invoices should be sent to.

Conference call frog

How can I pay?

Payment can be made by EFT credit card or cheque.

If your account is a personal account (not in the name of your organisation) or was set up using an email address that does not belong to your organisation (Bigpond, Gmail etc.) you will need to provide your credit card details.

How do I change my credit card details?

Call us on 1800 157 313.

How do I change my payment method?

Call us on 1800 157 313.

If your account is a personal account or was setup using an email address that does not belong to your organisation (such as Bigpond or Gmail) you will need to provide your credit card details. You do not however, need to pay by credit card as long as payment reaches us by the 20th of the month.

What detail is shown on invoices?

Invoices show everything we know about the meeting. When a line joined, how long it was connected and what it cost. If we can see the calling telephone number, this is displayed.

Why can’t I see every phone number?

All of the telephone numbers we can see are shown on the invoice.

Private and overseas numbers are not shown because we don’t know what they are.

Purchase orders

If your organisation needs a purchase order before authorising using the service, you will need to ask for a special open purchase order. Just as it is not possible to have a fixed price purchase order for petrol or telephone calls, it is not possible to know what a meeting will cost until after it has finished.

How do I know who used the service?

HotAir knows who set up the account, but not who is using it because meetings are not booked with us.

If you need to know who was on a meeting but cannot identify any of the telephone numbers, try calling some of them.

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