Australia
The cost per line per minute (+GST) for callers in Australia
| Service | Optus | Telstra | Express | HotAir | HotAir Outside of business hours |
|---|---|---|---|---|---|
| 1800 | $0.45 | $0.55 | $0.39 | $0.25 | $0.20 |
| Melbourne | $0.35 | $0.24 | $0.15 | $0.10 | |
| Capital Cities | $0.35 | $0.24 | $0.22 | $0.18 | |
| Recording | not available | $25.00 | Free | Free |
Free conferencing services compared with HotAir
Most organisations find the free services unusable.
There are companies that offer “free” conference call services, but of course when something looks too good to be true, it normally is.
A new customer costs a conferencing company $50-$100 (in marketing costs) before they even use the service, so companies that offer seamingly free services can’t afford many free users.
These services have limitations that force most of their customers to use the paid version.
However, this “premium” version is still using the same network and systems that are cheap enough to give away free.
Summing this up: these services are not free and there are reliability questions.
How much will a failed meeting cost in the attendees time, and your credibility?
International
The cost per line per minute (+GST) for overseas callers.
| Service | Optus | Telstra | Express | HotAir | HotAir Outside of business hours |
|---|---|---|---|---|---|
| Canada | $0.45 | $2.30 | $0.95 | $0.27 | $0.27 |
| Hong Kong | $2.30 | $0.95 | $0.35 | $0.35 | |
| India | $2.30 | $0.95 | $0.78 | $0.78 | |
| Japan | $2.30 | $0.95 | $0.40 | $0.40 | |
| New Zealand | $2.10 | $2.30 | $0.95 | $0.25 | $0.25 |
| Singapore | $2.30 | $0.95 | $0.35 | $0.35 | |
| UK | $2.30 | $0.95 | $0.35 | $0.35 | |
| USA | $2.30 | $0.95 | $0.25 | $0.25 |
These rates exclude GST and show the prices per line per minute because this is how other companies charge. HotAir does not round up to the nearest minute and charges in second increments.
The prices were gathered in January 2019 from websites and welcome information provided to mystery shoppers.
Out of business hours
The charge per line is calculated based on when it connects to our system. Lines that connect after 6:00p.m. or before 7:00am* or take place over the weekend are charged at the lower rate.
* Australian Eastern Time